Refund policy


Refund & Return Policy 

We are committed to delivering high-quality, custom-made photo magnets that capture your special moments. Because each item is uniquely crafted, our refund and return policy is designed to be fair and transparent.

Returns & Exchanges

Due to the personalised nature of our products, we do not accept returns or exchanges unless the item is defective, damaged, or incorrect.

Eligible Refund or Replacement Cases

We will offer a refund or replacement under the following conditions:

Damaged in Transit
If your order arrives physically damaged (e.g., bent, scratched, broken), please contact us within 7 days of delivery with:

  • A photo of the damaged item
  • A photo of the packaging
  • Your order number

Production Errors
If we made a mistake in printing (e.g., wrong photo, poor print quality), we will reprint and resend your order at no cost.

Wrong Item Received
If you received an item that does not match your order, we will send the correct item or issue a full refund.

Non-Refundable Situations

We cannot offer refunds or replacements for:

  • Customer-uploaded low-resolution or blurry images
  • Delays caused by incorrect shipping information provided by the customer

Shipping Issues

If your order has not arrived within the estimated delivery time, contact us and we will investigate with the carrier.

How to Request a Refund or Replacement

Please email us at admin@photomagnetpro.com with:

  • Your full name and order number
  • A clear description of the issue
  • Supporting photos (if applicable)

We aim to respond within 2 business days and resolve all issues promptly.

Our Commitment

Your satisfaction matters to us. While we cannot accept returns for custom items, we stand by the quality of our work and will always do our best to make things right.